You said, we did
The feedback we receive from tenants is analysed to help us understand what we do well and where we can improve.
We are always keen to improve the service that we provide. We have given some examples below of the feedback we have received and how it has been used to make changes.
You said, We did - Removal and Recycle of Ramps - April 2025
Two tenants had been discussing their lack of space issue in there garden due to the unused ramps with their Housing Management Officer.
The officer contacted 'Quest' who came and removed the ramp but explained they would be reused and given to someone who needs them.
The tenants were over the moon with the space they now have in their garden and the ramps will be going to someone who benefit from them.
Good news story – Branksome – Bollards – You said we did - March 2025
A resident of Branksome spoke with Linda the Housing Management Officer that there were issues with cars going over the grass verge near Marrick Avenue and Tintern Avenue.
Linda contacted Highways and asked if there could be bollards placed to prevent this issue.
Highways and Linda showed great partnership working with meetings and emails shared to investigate what would be best for the area.
The bollards have been installed - a successful outcome from listening to our residents.
