The Regulator of Social Housing and the Housing Ombudsman
The Regulator of Social Housing
The Regulator of Social Housing (RSH) regulates all social housing providers. They ensure providers deliver quality homes and services for current and future tenants.
They do this by setting standards and carrying out robust regulation. They focus on improvement in social landlords, including local authorities. They take action if standards are not met.
From 1 April 2024, the RSH have carried out regulatory inspections of social landlords such as us.
The Regulator’s consumer objectives are:
- To support the provision of social housing that is well-managed, safe, energy efficient and of appropriate quality.
- To ensure that actual or potential tenants of social housing have an appropriate degree of choice and protection.
- To ensure that tenants of social housing have the chance to be involved in its management and hold their landlords to account
- To ensure that registered providers act in a transparent manner in relation to their tenants of social housing.
- To encourage social housing providers to contribute to the environmental, social and economic well-being of the areas in which the housing is in.
Find out more on the Regulator of Social Housing [external link].
The Housing Ombudsman
The Housing Ombudsman is independent and impartial. It is a free service for social housing residents.
They make the final decision on disputes between residents and landlords who are members of its scheme. All local authorities and registered social housing providers are members of the scheme.
They work to strengthen internal complaints procedures. They encourage landlords to learn from complaints to prevent repeat service failures.
They also work with the Local Government and Social Care Ombudsman (LGSCO), the New Homes Ombudsman, and the Regulator of Social Housing. This is to agree a common approach to working together.
Find out more about the Housing Ombudsman [external link] including their contact details.