Your Rent FAQs

We send you a letter every year in March to let you know how much your rent and service charges are.  If you have misplaced the letter please call us on 01325 405333 or email us at [email protected] and we can let you know how much your rent is and the balance of your account.

You can pay your rent by one of the following methods:

• standing order
• direct debit
• telephone
• at the Post Office or a Pay Zone shop using your rent card

If you need a new rent card, please call us on 01325 405333 or email us at [email protected] to request one.

Further information on setting up direct debits and standing orders visit to How to Pay You Rent page [internal link].

If you are not able to clear the balance on your rent account, please get in touch with us. We can work with you to make sure you are claiming any benefits you are entitled to, set up a payment plan and discuss with you ways to pay.  

Visit the Help Paying Your Rent page [internal link] for more information.

If you do not keep upto date with your rent, you are in breach of your tenancy agreement and we could take legal action against you.

If you are struggling to pay your rent, please contact us and ask to speak to our Tenancy Sustainment Team.  They can check your income and see if you are entitled to any benefits.  

Have a look at our Tenancy Sustainment leaflet [pdf document] to find out more.

Or visit our Money Advice page [internal link] for more general money advice and links to organisations that can offer help.

If you would like to claim housing benefit or council tax support, further information and application forms can be found on our Housing Benefit pages [internal link].

We can help you to apply for Universal Credit, visit our Universal Credit page [internal link] for all information you need.