Other money support agencies
If you are struggling to pay your rent or other debts, it is important that you act straight away. There are lots of organisations that can help you - and it's best to approach them as soon as you start to worry. The sooner you ask for help, the better.
Our Tenancy Sustainment team [internal link] can give you advice about setting up repayment plans for rent payments, applying for benefits that you might be eligible for, support you with changes in your circumstances, and benefit calculations. They can also help you to manage your Universal Credit claim and payments to your rent account more effectively.
If you are worried about other debts the following organisations can offer advice and support on more general financial issues:
- Through their website www.moneyadviceservice.org.uk
- By phone on 0800 138 7777
- By Whatsapp on 07701 342744
- Through their website www.darlingtoncab.co.uk
- By phone on 0800 048 70237
- By email at [email protected]
- Through their website www.stepchange.org
- By phone on 0800 138 1111
You can find more information on free, confidential and independent advice on dealing with debt problems at the following websites:
- www.gov.uk/debt-advice [external link]
- www.moneyhelper.org.uk [external link]
How to contact us
There are several ways you can contact us:
- Using your Darlington Home Online account. Register for a Darlington Home Online account[external link] orlog in to your account[external link]. More information on your Darlington Home Online account.
- Emailing [email protected]
- Calling us on 01325 405333
Any emergency repairs can be reported to 01325 405333 24/7 365 days a year.
What if I am not satisfied with the response?
We hope that we can work together with our residents and listen to their voices and resolve any problems, but if you are unhappy with the response from the Housing team we have a complaints procedure you can follow and you can contact our Complaints Team by:
- using their online complaints form
- emailing: [email protected]
- calling the Complaints team on 01325 406777