How do I...?

Visit Applying for a council home [internal link] to find out.

Visit our Right To Buy page [internal link] for information and further links.

The application form to rent a garage can be found on the Rent a garage page [internal link].

There are several ways to report a repair – you can choose which way is best for you by visiting the Repairs pages [internal link].

If you wish to complain about your home or the service we have provided please visit the Complaints, compliments and comments page [internal link]. 

Visit the Local Government and Social Care Ombudsman website [external link] to find out how and when to submit a complaint and what kind of complaints they can investigate.

Their telephone number is 0300 0610614

You can give us a call on 01325 406682 or 01325 403245.

Visit the Tenants' Panel page [internal link] for more details.

Visit the community fund page [internal link] to find out if you are eligible and how to apply.

A water meter may be a more affordable option if you do not use a lot of water.  Please visit the Northumbrian Water website [external link] to find out how to apply and if it will be beneficial to you. 

If you decide to get a water meter fitted, we will remove the water rates element of your rent account from the date the meter is fitted. If you are having difficulty paying this charge, please visit the Northumbrian Water social tariff page [internal link] to see if we can help.