Equality and Diversity
We are committed to promoting equality and eliminating unfair discrimination from all aspects of our work.
We recognise that our position as a local authority and largest social housing provider in Darlington means that we are in a position to reduce discrimination, for both colleagues and tenants. We do this by making our services accessible and responsive to the needs of the communities we serve.
Our tenants are at the heart of what we do, and our aim is to ensure that our tenants receive the services and assistance they require to sustain their tenancies. Our Housing Services Vulnerability Policy 2024-2029 [pdf document] reinforces our commitment to these aims.
We are proud of the diversity of our town, tenants and workforce and as a public authority we are required to publish information to demonstrate our compliance with the Public Sector Equality Duty.
If you would like more information on how we as your Council meet the Public Sector Equality Duty please go to our Communities webpages [internal link].
How to contact us
There are several ways you can contact us:
- Using your Darlington Home Online account. Register for a Darlington Home Online account[external link] orlog in to your account[external link]. More information on your Darlington Home Online account.
- Emailing [email protected]
- Calling us on 01325 405333
Any emergency repairs can be reported to 01325 405333 24/7 365 days a year.
What if I am not satisfied with the response?
We hope that we can work together with our residents and listen to their voices and resolve any problems, but if you are unhappy with the response from the Housing team we have a complaints procedure you can follow and you can contact our Complaints Team by:
- using their online complaints form
- emailing: [email protected]
- calling the Complaints team on 01325 406777