Vocational
Our vocational courses are designed to help you learn more about a specific job area or for a specific role.
Maybe you’re already in employment and need to do some fire safety, first aid or stress management training?
Maybe you’d like to explore your options or think about progressing your current career with a career development course?
We have a fantastic range of vocational courses available to help your CV stand out or give you the key knowledge needed for your job.
- Continuing Professional Development courses – these are aimed at people who are already in employment and who want to boost their CV or take the next step in their career.
- Distance learning courses - these are online courses and are ideal for people who have other outstanding commitments, for example existing employment or caring responsibilities.
- Level 2, 3 and 4 diplomas for people who want to develop their knowledge or who are already working in the sector and want to progress further in their career.
Level 2, 3 and 4 diplomas for people who want to develop their knowledge or who are already working in the sector and want to progress further in their career.
If you’re interested in a distance learning course, please complete the distance learning initial assessment form. Take a look at our full list of courses in the dropdown boxes below.
Introductory courses Level 1 Level 2 Level 3 Employment academy
Introductory courses
Course summary
This course is for people who are interested in working in customer services or would like to progress on to a customer services apprenticeship. You will learn about the needs and expectations of customers, the appropriate ways to deal with difficult customers, how to improve your customer service skills and more. This course is taught in-person so you can ask questions and get feedback freely.
Who is this course for?
- People who want to develop their customer service skills.
- People looking for employment in customer services.
- People who are thinking of taking a customer service apprenticeship.
Entry requirements
To be eligible for this course you must live in Darlington and the Tees Valley area.
There are no entry requirements for this course.
You only need the enthusiasm to learn and motivation to engage.
What is the curriculum intent of this course?
This course will give you an insight into basic customer service principles.
You will develop the:
- knowledge
- skills
- behaviours
involved with customer service.
You will also learn more about customer service apprenticeships.
What will the course cover?
The course covers:
- Understand customer needs and expectations.
- Improve your customer service skills.
- Learn how to deal with difficult customers.
- An insight into customer service apprenticeships or customer service careers.
What could I do when I have finished this course?
- Apply for a customer service apprenticeship.
- Join in with other adult learning and accredited courses including functional skills;
- English
- Maths
- ICT.
Where and when will I learn?
This course will take place either in a classroom setting or online via Google Classroom.
Please refer to our timetable for course dates and times.
What do I need to bring with me?
For classroom based sessions please bring;
- paper
- a pen (or a digital device to take notes)
- a file to store your work.
For online courses you will need access to the internet and an internet enabled device on which you can access Google Classroom.
How much will the course cost?
This course is free.
What do I do next?
If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected].
Level 1 courses including continuing professional development
Course summary
This is a CPD course that is for people who want to boost their self-development and career prospects. You will learn about each aspect of a job, right from how to find and apply for jobs, how to plan for an interview, and how to deal with issues in the workplace. This is a short course that will be taught online in your own time.
Who is this course for?
This course is aimed at anyone seeking opportunities to help boost career development and self-development, both academically and socially.
What entry requirements do I need to start the course?
- Aged 19+
- Have the right to live and work in the UK
- Reside in the Tees Valley area: Darlington, Hartlepool, Stockton, Middlesbrough, Redcar & Cleveland. Any questions please contact us.
- It is recommended that you currently hold, or are working towards, an English qualification at around GCSE old grade C/new grade 4 or Functional Skills Level 1
What is the curriculum intent of this course?
The curriculum intent is to support learners with their career path by identifying strengths and weaknesses and to support learners growth through CV building, use of skills for job searching and using social media platforms to seek employment.
What will the course cover?
- Pre-Employment: In this unit, learners will explore how to use LinkedIn in the job search, skills needed for job searching and how to apply for jobs. Learners will also look at how to develop their strengths, how to write a CV and the kinds of career options available.
- Interview: Learners will learn how to effectively plan for different types of interview, and how to present themselves both physically and verbally in order to create a good impression.
- During Employment: Learners will gain an insight into how to identify and deal with problems such as workplace issues and stress in daily life, as well as learning about digital skills and how to improve these.
What could I do when I have finished this course?
You could progress onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.
Where and when will I learn?
- You will learn in your own time to set deadlines.
- This course will take place online via our online portal. You will receive your login details during enrolment.
What should I bring with me?
- Access to the internet
- Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course)
How much will the course cost?
This course is free.
What should I do next?
If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]
Course summary
This is a CPD course that is for people who want to develop appropriate and effective communication skills. You will learn how to identify information needed for a task, how to appropriately obtain information from others, and how to communicate clearly. This is a short course that will be taught online in your own time.
Who is this course for?
This course is for anyone wanting to develop appropriate and effective communication skills.
What entry requirements do I need to start the course?
- Aged 19+
- Have the right to live and work in the UK
- Reside in the Tees Valley area: Darlington, Hartlepool, Stockton, Middlesbrough, Redcar & Cleveland. Any questions please contact us.
- It is recommended that you currently hold, or are working towards, an English qualification at around GCSE old grade C/new grade 4 or Functional Skills Level 1
What is the curriculum intent of this course?
This course teaches you how to identify information needed for a particular task, how to obtain information from others, as well as how to communicate clearly, respond appropriately to queries and ask questions.
What will the course cover?
- Understand how to communicate appropriately with others at work
What could I do when I have finished this course?
You could progress onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.
Where and when will I learn?
- You will learn in your own time to set deadlines
- This course will take place online via our online portal. You will receive your login details during enrolment
What should I bring with me?
- Access to the internet
- Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course)
How much will the course cost?
This course is free.
What should I do next?
If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]
Course summary
This is a CPD course that is designed to help you learn essential skills for your workplace. You will learn about the importance of COSHH risk assessments, different types of hazardous substances, how to control risks and more. This is a short course that will be taught online in your own time.
Who is this course for?
This course is for anyone who would like to upskill in the area of COSHH within their current role or who is looking to add Continuing Professional Development to their current CV.
What entry requirements do I need to start the course?
- Aged 19+
- Have the right to live and work in the UK
- Reside in the Tees Valley area: Darlington, Hartlepool, Stockton, Middlesbrough, Redcar & Cleveland. Any questions please contact us.
- It is recommended that you currently hold, or are working towards, an English qualification at around GCSE old grade C/new grade 4 or Functional Skills Level 1
What is the curriculum intent of this course?
The curriculum intent is to provide you with the knowledge and skills needed for appropriate COSHH risk assessment in the workplace.
What will the course cover?
- The importance of COSHH risk assessment
- Types of hazardous substances
- Controlling risks from hazardous substances
- How a COSHH risk assessment is carried out
What could I do when I have finished this course?
You could progress onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.
Where and when will I learn?
- You will learn in your own time to set deadlines
- This course will take place online via our online portal. You will receive your login details during enrolment
What should I bring with me?
- Access to the internet
- Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course)
How much will the course cost?
This course is free.
What should I do next?
If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]
Course summary
This is a CPD course that is designed to help you learn essential skills for your workplace. You will learn about organisational policies relating to discipline in the workplace and how to monitor discipline. This is a short course that will be taught online in your own time.
Who is this course for?
This course is for anyone who would like to upskill in the area of discipline policies within their current role or who is looking to add Continuing Professional Development to their current CV.
What entry requirements do I need to start the course?
- Aged 19+
- Have the right to live and work in the UK
- Reside in the Tees Valley area: Darlington, Hartlepool, Stockton, Middlesbrough, Redcar & Cleveland. Any questions please contact us.
- It is recommended that you currently hold, or are working towards, an English qualification at around GCSE old grade C/new grade 4 or Functional Skills Level 1
What is the curriculum intent of this course?
The curriculum intent is to provide you with knowledge and understanding relating to the operation and monitoring of discipline policies in the workplace.
What will the course cover?
- Organisational policies relating to discipline in the workplace
- Monitoring discipline in the workplace
What could I do when I have finished this course?
You could progress onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.
Where and when will I learn?
- You will learn in your own time to set deadlines
- This course will take place online via our online portal. You will receive your login details during enrolment
What should I bring with me?
- Access to the internet
- Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course)
How much will the course cost?
This course is free.
What should I do next?
If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]
Course summary
This is a CPD course that is designed to help you learn essential skills for your workplace. You will learn about the very basics of fire safety, including fire hazards and risks, fire safety management and the role of a Fire Warden. This is a short course that will be taught online in your own time.
Who is this course for?
This course is for anyone who would like to learns the very basics of Fire Safety.
What entry requirements do I need to start the course?
- Aged 19+
- Have the right to live and work in the UK
- Reside in the Tees Valley area: Darlington, Hartlepool, Stockton, Middlesbrough, Redcar & Cleveland. Any questions please contact us.
- It is recommended that you currently hold, or are working towards, an English qualification at around GCSE old grade C/new grade 4 or Functional Skills Level 1
What is the curriculum intent of this course?
The curriculum intent is to give you the knowledge you need to understand how to deal with fire hazards and risks and how to control and act upon any such hazards.
What will the course cover?
- Fire hazards and risks
- Controlling fire risks
- Fire safety management
- The role of the Fire Warden
What could I do when I have finished this course?
You could progress onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.
Where and when will I learn?
- You will learn in your own time to set deadlines
- This course will take place online via our online portal. You will receive your login details during enrolment
What should I bring with me?
- Access to the internet
- Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course)
How much will the course cost?
This course is free.
What should I do next?
If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]
Course summary
This is a CPD course that is designed to help you learn essential skills for your workplace. You will learn about all aspects of food safety, including how to prepare certain food groups, health issues in relation to food safety, and how to prevent related illnesses. This is a short course that will be taught online in your own time.
Who is this course for?
This course is for anyone who would like to learn the basics of Food Safety in a personal or professional capacity.
What entry requirements do I need to start the course?
- Aged 19+
- Have the right to live and work in the UK
- Reside in the Tees Valley area: Darlington, Hartlepool, Stockton, Middlesbrough, Redcar & Cleveland. Any questions please contact us.
- It is recommended that you currently hold, or are working towards, an English qualification at around GCSE old grade C/new grade 4 or Functional Skills Level 1
What is the curriculum intent of this course?
The curriculum intent is to give you the knowledge you need to understand health issues surrounding food safety and how to prevent related illnesses.
What will the course cover?
- All aspects of Food Safety Awareness
What could I do when I have finished this course?
You could progress onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.
Where and when will I learn?
- You will learn in your own time to set deadlines
- This course will take place online via our online portal. You will receive your login details during enrolment
What should I bring with me?
- Access to the internet
- Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course)
How much will the course cost?
This course is free.
What should I do next?
If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]
Course summary
This is a CPD course that is designed to help you learn essential skills for your workplace. You will learn about the principles of GDPR, the rights of an individual and how your role relates to GDPR. This is a short course that will be taught online in your own time.
Who is this course for?
This course is for anyone who would like to understand the term GDPR and how to apply it in your setting.
What entry requirements do I need to start the course?
- Aged 19+
- Have the right to live and work in the UK
- Reside in the Tees Valley area: Darlington, Hartlepool, Stockton, Middlesbrough, Redcar & Cleveland. Any questions please contact us.
- It is recommended that you currently hold, or are working towards, an English qualification at around GCSE old grade C/new grade 4 or Functional Skills Level 1
What is the curriculum intent of this course?
The course intent is to equip you with a greater understanding of GDPR, including how to apply its principles in your work and how it promotes the rights of individuals in relation to data collection and management.
What will the course cover?
The General Data Protection Regulation (GDPR) came into effect in Europe on 25th May 2018 and was designed to modernise laws that protect the personal information of individuals. It is essential that anyone who handles personal information is aware of GDPR and how to adhere to it in their work practices. This course will cover 4 sections:
- What is GDPR?
- Principles of GDPR
- Rights of the individual under GDPR
- Your role in relation to GDPR
What could I do when I have finished this course?
You could progress onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.
Where and when will I learn?
- You will learn in your own time to set deadlines
- This course will take place online via our online portal. You will receive your login details during enrolment
What should I bring with me?
- Access to the internet
- Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course)
How much will the course cost?
This course is free.
What should I do next?
If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]
Course summary
This is a CPD course that is designed to help you learn essential skills for your workplace. You will learn about the roles and responsibilities for health, safety and welfare in the workplace, risk assessments, identifying and controlling risks, and more. This is a short course that will be taught online in your own time.
Who is this course for?
This course is for anyone who would like to understand Health and Safety in the workplace.
What entry requirements do I need to start the course?
- Aged 19+
- Have the right to live and work in the UK
- Reside in the Tees Valley area: Darlington, Hartlepool, Stockton, Middlesbrough, Redcar & Cleveland. Any questions please contact us.
- It is recommended that you currently hold, or are working towards, an English qualification at around GCSE old grade C/new grade 4 or Functional Skills Level 1
What is the curriculum intent of this course?
The course intent is to build on the knowledge you need for health, safety and welfare in the workplace.
What will the course cover?
- Roles and responsibilities for Health, Safety and Welfare in the workplace
- How risk assessments contribute to Health and Safety
- Identifying and controlling risks from common workplace hazards
- Procedures for responding to accidents and incidents at work
What could I do when I have finished this course?
You could progress onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.
Where and when will I learn?
- You will learn in your own time to set deadlines
- This course will take place online via our online portal. You will receive your login details during enrolment
What should I bring with me?
- Access to the internet
- Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course)
How much will the course cost?
This course is free.
What should I do next?
If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]
Course summary
This is an unaccredited CPD course that is designed to help you learn essential skills for your workplace. You will learn about the role of a first-aider, how to approach different incidents and emergencies, basic patient assessment skills and more. This is a short course that will be taught online in your own time.
Who is this course for?
This course is for anyone who would like to understand very basic first aid. This is not an accredited first aid qualification.
What entry requirements do I need to start the course?
- Aged 19+
- Have the right to live and work in the UK
- Reside in the Tees Valley area: Darlington, Hartlepool, Stockton, Middlesbrough, Redcar & Cleveland. Any questions please contact us.
- It is recommended that you currently hold, or are working towards, an English qualification at around GCSE old grade C/new grade 4 or Functional Skills Level 1
What is the curriculum intent of this course?
The intent is to provide you with knowledge and understanding relating to first aid and situations that may arise either within the home, out in the community and or in the workplace.
What will the course cover?
This course is broken down into four separate zones, which are:
- Zone 1: This zone covers the role of a first-aider, how to approach different incidents and manage an emergency, basic patient assessment skills used by first-aiders and minor injuries such as cuts, burns and scalds.
- Zone 2: In this zone, you will learn about asthma, shock, severe bleeding and bone, muscle and joint injuries. You will learn about the signs and symptoms of each condition and will also look at how to treat these conditions and injuries.
- Zone 3: This zone looks at choking in adults, chest pains and seizures. You will look at signs of choking, the signs of chest pains – including heart attacks and angina, and the signs and symptoms of a seizure. This zone provides information about how to respond to each of these and how to respond to these incidents as a first-aider.
- Zone 4: You will look at head injuries, severe allergic reactions, unconsciousness and resuscitation and strokes within this zone. You will learn what the signs and symptoms are of each condition, and what the appropriate treatment is for each. You will also learn how to carry out CPR for children of different ages, and will gain an understanding of the legal protection for first-aiders.
What could I do when I have finished this course?
You could progress onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course. You may also want to source an accredited First Aid training course with an alternative provider.
Where and when will I learn?
- You will learn in your own time to set deadlines
- This course will take place online via our online portal. You will receive your login details during enrolment
What should I bring with me?
- Access to the internet
- Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course)
How much will the course cost?
This course is free.
What should I do next?
If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]
Course summary
This is a CPD course that is designed to help you learn essential skills for your workplace. You will learn about how to communicate a vision strategy, and how to motivate and develop a team. This is a short course that will be taught online in your own time.
Who is this course for?
This course is for anyone who would like to upskill within their current role or who would like to add Continuing Professional Development to their current CV in regards to motivating a developing colleagues within their team.
What entry requirements do I need to start the course?
- Aged 19+
- Have the right to live and work in the UK
- Reside in the Tees Valley area: Darlington, Hartlepool, Stockton, Middlesbrough, Redcar & Cleveland. Any questions please contact us.
- It is recommended that you currently hold, or are working towards, an English qualification at around GCSE old grade C/new grade 4 or Functional Skills Level 1
What is the curriculum intent of this course?
The course intent is to give you the knowledge needed to understand how to lead and motivate a team, through effective communication, motivation and individual and team development.
What will the course cover?
- Communicating a vision and strategy
- Motivating and developing the team
What could I do when I have finished this course?
You could progress onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.
Where and when will I learn?
- You will learn in your own time to set deadlines
- This course will take place online via our online portal. You will receive your login details during enrolment
What should I bring with me?
- Access to the internet
- Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course)
How much will the course cost?
This course is free.
What should I do next?
If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]
Course summary
This is a CPD course that is designed to help you learn essential skills for your workplace. You will upskill in manual handling by learning about risk assessments, principles, equipment and testing requirements, and the reasons for safe manual handling. This is a short course that will be taught online in your own time.
Who is this course for?
This course is for anyone who would like to upskill in the area of manual handling within their current role or who is looking to add Continuing Professional Development to their current CV in regards to manual handling in the workplace. This is not an accredited qualification.
What entry requirements do I need to start the course?
- Aged 19+
- Have the right to live and work in the UK
- Reside in the Tees Valley area: Darlington, Hartlepool, Stockton, Middlesbrough, Redcar & Cleveland. Any questions please contact us.
- It is recommended that you currently hold, or are working towards, an English qualification at around GCSE old grade C/new grade 4 or Functional Skills Level 1
What is the curriculum intent of this course?
The course intent is to provide you with the knowledge and skills you need for safe manual handling in the workplace.
What will the course cover?
- The reasons for safe manual handling
- How manual handling risk assessments contribute to health and safety
- Principles, equipment and testing requirements for manual handling safety
- Applying safe manual handling principles
What could I do when I have finished this course?
You could progress onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.
Where and when will I learn?
- You will learn in your own time to set deadlines
- This course will take place online via our online portal. You will receive your login details during enrolment
What should I bring with me?
- Access to the internet
- Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course)
How much will the course cost?
This course is free.
What should I do next?
If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]
Course summary
This is a CPD course that is designed to help you learn essential skills for your workplace. You will learn about what is meant by mental health, the social and personal effects of mental health, responses to mental health issues and more. This is a short course that will be taught online in your own time.
Who is this course for?
This course is for anyone who would like to upskill in the area of mental health within their current role or who is looking to add Continuing Professional Development to their current CV in regards to a basic awareness of Mental Health. This course can help you to enter a career in the health and social care sector.
What entry requirements do I need to start the course?
- Aged 19+
- Have the right to live and work in the UK
- Reside in the Tees Valley area: Darlington, Hartlepool, Stockton, Middlesbrough, Redcar & Cleveland. Any questions please contact us.
- It is recommended that you currently hold, or are working towards, an English qualification at around GCSE old grade C/new grade 4 or Functional Skills Level 1
What is the curriculum intent of this course?
The course intent is to increase your knowledge and understanding of mental health and covers the social and personal effects of mental ill health, cultural diversity and mental health issues, responses to mental health issues and looks into the skills needed when working in mental health.
What will the course cover?
- What is meant by mental health
- The social and personal effects of mental ill health
- The responses to mental health issues
- Cultural diversity in relation to mental health issues
What could I do when I have finished this course?
You could progress onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.
Where and when will I learn?
- You will learn in your own time to set deadlines
- This course will take place online via our online portal. You will receive your login details during enrolment
What should I bring with me?
- Access to the internet
- Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course)
How much will the course cost?
This course is free.
What should I do next?
If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]
Course summary
This is a CPD course that is designed to help you learn essential skills for your workplace. You will learn the core skills needed to deal with management responsibilities and develop as a leader, such as delegation skills and organisation in a workplace setting. This is a short course that will be taught online in your own time.
Who is this course for?
This course is for anyone who would like to update their management and leadership skills.
What entry requirements do I need to start the course?
- Aged 19+
- Have the right to live and work in the UK
- Reside in the Tees Valley area: Darlington, Hartlepool, Stockton, Middlesbrough, Redcar & Cleveland. Any questions please contact us.
- It is recommended that you currently hold, or are working towards, an English qualification at around GCSE old grade C/new grade 4 or Functional Skills Level 1
What is the curriculum intent of this course?
The course intent is to give you the knowledge you need to understand the core skills required to deal with management responsibilities and to develop as a leader.
What will the course cover?
- Organisation in the workplace
- Delegation skills
What could I do when I have finished this course?
You could progress onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.
Where and when will I learn?
- You will learn in your own time to set deadlines
- This course will take place online via our online portal. You will receive your login details during enrolment
What should I bring with me?
- Access to the internet
- Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course)
How much will the course cost?
This course is free.
What should I do next?
If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]
Course summary
This course is for people who are interested in working in customer services or already work in the sector and want to boost their skills. You will learn about the principles of customer service, how to identify a customer’s needs and expectations, how to handle complaints and more. This is a short course that will be taught online in your own time.
Who is this course for?
This course is for anyone who would like to learn the basics of Customer Service.
What entry requirements do I need to start the course?
- Aged 19+
- Have the right to live and work in the UK
- Reside in the Tees Valley area: Darlington, Hartlepool, Stockton, Middlesbrough, Redcar & Cleveland. Any questions please contact us.
- It is recommended that you currently hold, or are working towards, an English qualification at around GCSE old grade C/new grade 4 or Functional Skills Level 1
What is the curriculum intent of this course?
The course intent is to enable you to develop key understanding of customer service, providing a great addition to your CV and personal development.
What will the course cover?
- The principles of customer service in an organisation
- How customer needs and expectations are identified
- How to balance customer expectations against the organisation’s offer
- How complaints are handled
- Legislation relating to customer service
What could I do when I have finished this course?
You could progress onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.
Where and when will I learn?
- You will learn in your own time to set deadlines
- This course will take place online via our online portal. You will receive your login details during enrolment
What should I bring with me?
- Access to the internet
- Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course)
How much will the course cost?
This course is free.
What should I do next?
If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]
Course summary
This is a CPD course that is designed to help you learn essential skills for your workplace. You will learn about the features of the Internet, how people of different age groups use the Internet, risks associated with Internet use and more. This is a short course that will be taught online in your own time.
Who is this course for?
This course is for anyone who would like to learn how to effectively stay safe online.
What entry requirements do I need to start the course?
- Aged 19+
- Have the right to live and work in the UK
- Reside in the Tees Valley area: Darlington, Hartlepool, Stockton, Middlesbrough, Redcar & Cleveland. Any questions please contact us.
- It is recommended that you currently hold, or are working towards, an English qualification at around GCSE old grade C/new grade 4 or Functional Skills Level 1
What is the curriculum intent of this course?
The course intent is to highlight particular areas of concern for internet users, such as sharing personal information online and the possibility of being groomed online.
What will the course cover?
- Features of the internet
- How adults, children and young people use the internet
- Risks associated with using the internet
- Staying safe when using the internet
- Recognising online propaganda
What could I do when I have finished this course?
You could progress onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.
Where and when will I learn?
- You will learn in your own time to set deadlines
- This course will take place online via our online portal. You will receive your login details during enrolment
What should I bring with me?
- Access to the internet
- Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course)
How much will the course cost?
This course is free.
What should I do next?
If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]
Course summary
This is a CPD course that is designed to help you learn essential skills for your workplace. You will learn about the rights and responsibilities of both employees and employers, related legislation, confidentiality and data protection, and more. This is a short course that will be taught online in your own time.
Who is this course for?
This course is for anyone who would like to upskill within their current role or who would like to add Continuing Professional Development to their current CV in regards to Rights and Responsibilities in the workplace as an employee and/or manager.
What entry requirements do I need to start the course?
- Aged 19+
- Have the right to live and work in the UK
- Reside in the Tees Valley area: Darlington, Hartlepool, Stockton, Middlesbrough, Redcar & Cleveland. Any questions please contact us.
- It is recommended that you currently hold, or are working towards, an English qualification at around GCSE old grade C/new grade 4 or Functional Skills Level 1
What is the curriculum intent of this course?
The course intent is to highlight the key information needed to understand the key roles, rights and responsibilities of both employees and employers in the workplace. You will learn who is responsible for specific things in the workplace, and the legislation that supports rights and responsibilities in the workplace. The course also provides you with advice and guidance in relation to what you can do if your employer or an employee is not adhering to their responsibilities.
What will the course cover?
- Rights and responsibilities
- Confidentiality and data protection
- Advice and guidance
What could I do when I have finished this course?
You could progress onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.
Where and when will I learn?
- You will learn in your own time to set deadlines
- This course will take place online via our online portal. You will receive your login details during enrolment
What should I bring with me?
- Access to the internet
- Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course)
How much will the course cost?
This course is free.
What should I do next?
If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]
Course summary
This is a CPD course that is designed to help you learn essential skills for your workplace. You will learn about defining, investigating and analysing problems, data techniques, evaluation options and planning techniques. This is a short course that will be taught online in your own time.
Who is this course for?
This course is for managers and team leaders to help them understand how to overcome problems in the workplace and how to effectively and fairly make decisions within their current role, or for anyone who is looking to add Continuing Professional Development to their current CV.
What entry requirements do I need to start the course?
- Aged 19+
- Have the right to live and work in the UK
- Reside in the Tees Valley area: Darlington, Hartlepool, Stockton, Middlesbrough, Redcar & Cleveland. Any questions please contact us.
- It is recommended that you currently hold, or are working towards, an English qualification at around GCSE old grade C/new grade 4 or Functional Skills Level 1
What is the curriculum intent of this course?
The course intent is to provide you with the knowledge and skills you need for solving problems and making decisions in the workplace.
What will the course cover?
- Defining investigating and analysing problems
- Data and information
- Evaluating options
- Planning techniques
What could I do when I have finished this course?
You could progress onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.
Where and when will I learn?
- You will learn in your own time to set deadlines
- This course will take place online via our online portal. You will receive your login details during enrolment
What should I bring with me?
- Access to the internet
- Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course)
How much will the course cost?
This course is free.
What should I do next?
If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]
Course summary
This is a CPD course that is designed to help you learn essential skills for your workplace. You will develop your management skills by learning how to identify and manage stress in the workplace, and how to support individuals who may be experiencing stress. This is a short course that will be taught online in your own time.
Who is this course for?
This course is for anyone who would like to upskill within their current role or who would like to add Continuing Professional Development to their current CV in regards to stress awareness in the workplace.
What entry requirements do I need to start the course?
- Aged 19+
- Have the right to live and work in the UK
- Reside in the Tees Valley area: Darlington, Hartlepool, Stockton, Middlesbrough, Redcar & Cleveland. Any questions please contact us.
- It is recommended that you currently hold, or are working towards, an English qualification at around GCSE old grade C/new grade 4 or Functional Skills Level 1
What is the curriculum intent of this course?
The course intent is to develop the knowledge needed to deal with management responsibilities around stress.
What will the course cover?
- Identifying and managing stress in the workplace
- Supporting individuals in the workplace
What could I do when I have finished this course?
You could progress onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.
Where and when will I learn?
- You will learn in your own time to set deadlines
- This course will take place online via our online portal. You will receive your login details during enrolment
What should I bring with me?
- Access to the internet
- Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course)
How much will the course cost?
This course is free.
What should I do next?
If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]
Course summary
This is a CPD course that is designed to help you learn essential skills for your workplace. You will learn about the social and personal effects of substance misuse, the perceptions of and responses to substance misuse, and ways to promote a healthy lifestyle. This is a short course that will be taught online in your own time.
Who is this course for?
This course is for anyone who would like to understand Substance Misuse and how to promote healthy choices.
What entry requirements do I need to start the course?
- Aged 19+
- Have the right to live and work in the UK
- Reside in the Tees Valley area: Darlington, Hartlepool, Stockton, Middlesbrough, Redcar & Cleveland. Any questions please contact us.
- It is recommended that you currently hold, or are working towards, an English qualification at around GCSE old grade C/new grade 4 or Functional Skills Level 1
What is the curriculum intent of this course?
The course intent is to develop your awareness and understanding of substance misuse; develop your knowledge on an important, contemporary issue; and equip you with a skill set that is highly transferrable.
What will the course cover?
- The personal and social effects of substance misuse
- The perceptions of and responses to substance misuse
- Ways to promote healthy choices and build resilience
What could I do when I have finished this course?
You could progress onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.
Where and when will I learn?
- You will learn in your own time to set deadlines
- This course will take place online via our online portal. You will receive your login details during enrolment
What should I bring with me?
- Access to the internet
- Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course)
How much will the course cost?
This course is free.
What should I do next?
If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]
Course summary
This is a CPD course that is designed to help you learn essential skills for your workplace. You will learn about the meanings of ‘anxiety’ and ‘panic attack’, the causes of anxiety and its effects, anxiety management and support, and more. This is a short course that will be taught online in your own time.
Who is this course for?
This course is aimed at those seeking to understand or improve their knowledge of anxiety.
What entry requirements do I need to start the course?
- Aged 19+
- Have the right to live and work in the UK
- Reside in the Tees Valley area: Darlington, Hartlepool, Stockton, Middlesbrough, Redcar & Cleveland. Any questions please contact us.
- It is recommended that you currently hold, or are working towards, an English qualification at around GCSE old grade C/new grade 4 or Functional Skills Level 1
What is the curriculum intent of this course?
The course intent is to give you the knowledge you need to understand the impact and key issues surrounding anxiety.
What will the course cover?
- The meaning of 'anxiety' and 'panic attack'
- Causes of anxiety
- The effects of anxiety
- How ways of thinking and behaving affect anxiety
- Anxiety management and support
What could I do when I have finished this course?
You could progress onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.
Where and when will I learn?
- You will learn in your own time to set deadlines
- This course will take place online via our online portal. You will receive your login details during enrolment
What should I bring with me?
- Access to the internet
- Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course)
How much will the course cost?
This course is free.
What should I do next?
If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]
Course summary
This is a CPD course that is designed to help you learn essential skills for your workplace. You will learn about the causes of depression, the effects on the individual, family and friends, depression management and more. This is a short course that will be taught online in your own time.
Who is this course for?
This course is aimed at those seeking to understand or improve their knowledge of depression.
What entry requirements do I need to start the course?
- Aged 19+
- Have the right to live and work in the UK
- Reside in the Tees Valley area: Darlington, Hartlepool, Stockton, Middlesbrough, Redcar & Cleveland. Any questions please contact us.
- It is recommended that you currently hold, or are working towards, an English qualification at around GCSE old grade C/new grade 4 or Functional Skills Level 1
What is the curriculum intent of this course?
The course intent is to give you the knowledge required to understand the impact of and key issues surrounding depression and anxiety – an essential skill for anyone who works with individuals who have depression and anyone who would like more information on this subject for personal reasons.
What will the course cover?
- The causes of depression
- The effects of psychotic depression
- Effects on the individual, family and friends
- How the demands of daily life can maintain depression
- Depression management and support
What could I do when I have finished this course?
You could progress onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.
Where and when will I learn?
- You will learn in your own time to set deadlines
- This course will take place online via our online portal. You will receive your login details during enrolment
What should I bring with me?
- Access to the internet
- Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course)
How much will the course cost?
This course is free.
What should I do next?
If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]
Course summary
This is a CPD course that is designed to help you learn essential skills for your workplace. You will learn about the principles of equality and diversity, the rights and responsibilities of employees and employers, diverse communities and more. This is a short course that will be taught online in your own time.
Who is this course for?
This course is for anyone who would like to upskill within their current role or who would like to add Continuing Professional Development to their current CV in regards to Equality & Diversity.
What entry requirements do I need to start the course?
- Aged 19+
- Have the right to live and work in the UK
- Reside in the Tees Valley area: Darlington, Hartlepool, Stockton, Middlesbrough, Redcar & Cleveland. Any questions please contact us.
- It is recommended that you currently hold, or are working towards, an English qualification at around GCSE old grade C/new grade 4 or Functional Skills Level 1
What is the curriculum intent of this course?
The course intent is to highlight key aspects of equality and diversity and the importance of equality and diversity in the workplace, in society and in communities.
What will the course cover?
- Principles of equality and diversity
- Rights and responsibilities of both employers and employees in the workplace
- Diverse communities
- The importance of working or learning in a place that promotes diversity
What could I do when I have finished this course?
You could progress onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.
Where and when will I learn?
- You will learn in your own time to set deadlines
- This course will take place online via our online portal. You will receive your login details during enrolment
What should I bring with me?
- Access to the internet
- Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course)
How much will the course cost?
This course is free.
What should I do next?
If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]
Course summary
This is a CPD course that is designed to help you learn essential skills for your workplace. You will develop as a leader by learning about leadership styles and how to develop your own effective leadership style. This is a short course that will be taught online in your own time.
Who is this course for?
This course is for managers and team leaders to help discover various leadership styles.
What entry requirements do I need to start the course?
- Aged 19+
- Have the right to live and work in the UK
- Reside in the Tees Valley area: Darlington, Hartlepool, Stockton, Middlesbrough, Redcar & Cleveland. Any questions please contact us.
- It is recommended that you currently hold, or are working towards, an English qualification at around GCSE old grade C/new grade 4 or Functional Skills Level 1
What is the curriculum intent of this course?
The course intent is to develop learners’ basic understanding of leadership styles and qualities, providing you with the core skills needed to begin to progress as an effective leader.
What will the course cover?
- Leadership styles
- Developing an effective leadership style
What could I do when I have finished this course?
You could progress onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.
Where and when will I learn?
- You will learn in your own time to set deadlines
- This course will take place online via our online portal. You will receive your login details during enrolment
What should I bring with me?
- Access to the internet
- Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course)
How much will the course cost?
This course is free.
What should I do next?
If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]
Level 2
Course summary
This course is for people who would like to develop their knowledge of mental health in the workplace and require the qualification for their current role. You will explore mental health, how to support individuals with poor mental health and how to create a healthy environment in terms of mental wellbeing. As this course is taught online, you can learn in your own time and set your own deadlines.
Who is this course for?
This qualification is suitable for learners who wish to raise awareness of mental health, creating a culture of care and the promotion of positive mental health. This qualification gives learners the opportunity to understand mental health, its associated care and how this can be applied to learners or colleagues in the workplace
What entry requirements do I need to start the course?
- Aged 19+
- Have the right to live and work in the UK
- Reside in the Tees Valley area: Darlington, Hartlepool, Stockton, Middlesbrough, Redcar & Cleveland. Any questions please contact us.
- It is recommended that you currently hold, or are working towards, an English qualification at around GCSE old grade C/new grade 4 or Functional Skills Level 1
What is the curriculum intent of this course?
The intent of this qualification is to give learners the skills to support colleagues with mental health problems. These skills will be gained by increasing the learner’s knowledge and understanding of mental health conditions and the principles of mental health first aid and how this can be implemented in the workplace.
What will the course cover?
The course will cover three sections:
Unit 1: Exploring mental health
Unit 2: Understanding how to support individuals with mental ill health
Unit 3: Understand a mental healthy environment
What could I do when I have finished this course?
You could progress onto one of our many other courses, depending on your pathway of choice: upskill your functional skills with our Maths, English or ICT courses, develop your ICT skills for the workplace or you may decide to complete any of the other Distance Learning or CPD courses that will be made available to you to support your pathway within or towards employment.
Where and when will I learn?
- You will learn in your own time to set deadlines.
- This course will take place online via our online portal. You will receive your login details during enrolment.
- This course will compose of four mandatory classroom based sessions. Dates are TBC. The remainder of the course will take place online via our online portal, you will learn from home in your own time.
What should I bring with me?
- Access to the internet
- Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course)
- Note pad and pend to the classroom sessions
How much will the course cost?
This course is free.
What should I do next?
If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]
Course summary
This course is for people who would like to develop their knowledge of equality and diversity, and require the qualification for their current role. You will learn about equality and diversity in society, the community and workplace to help you understand their importance. As this course is taught online, you can learn in your own time and set your own deadlines.
Who is this course for?
It is important that we are all aware of issues of Equality and Diversity and have knowledge of our moral and legal responsibilities.
This course is suitable for anyone who is interested in developing their knowledge of Equality and Diversity and to be more aware of their responsibilities within their community and employment. This course is tailored to those requiring the qualification for their work role.
This course is accredited, this means that successful completion of the course will lead to a Level 2 Certificate in Equality and Diversity.
What entry requirements do I need to start the course?
- Aged 19+
- Have the right to live and work in the UK
- Reside in the Tees Valley area: Darlington, Hartlepool, Stockton, Middlesbrough, Redcar & Cleveland. Any questions please contact us.
- It is recommended that you currently hold, or are working towards, an English qualification at around GCSE old grade C/new grade 4 or Functional Skills Level 1
What is the curriculum intent of this course?
The curriculum structure allows learners to develop their understanding of important equality and diversity responsibilities in society, community and the workplace. This widely applicable topic will support learners in a range of career options.
What will the course cover?
Three topics are covered by the course, these are:
- Equality and diversity in society
- Equality and diversity in the community
- Equality and diversity in the workplace
Learning materials will be provided in the form of booklets, which you can keep at the end of the course. The learning materials cover all the information you will need to answer the assessment questions. Some questions do require learners to draw upon personal experiences.
What could I do when I have finished this course?
You could progress onto one of our many other courses, depending on your pathway of choice: upskill your functional skills with our Maths, English or ICT courses, develop your ICT skills for the workplace or you may decide to complete any of the other Distance Learning or CPD courses that will be made available to you to support your pathway within or to employment.
Where and when will I learn?
- You will learn in your own time to set deadlines.
- This course will take place online via our online portal. You will receive your login details during enrolment.
What should I bring with me?
- Access to the internet
- Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course)
How much will the course cost?
This course is free.
What should I do next?
If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]
Course summary
This course is for people who would like to develop their knowledge of information, advice and guidance, and require the qualification for their current role. You will learn about information, advice and guidance in practice, and developing interaction skills. There will also be optional units that you can choose from. As this course is taught online, you can learn in your own time and set your own deadlines.
Who is this course for?
This qualification is suitable for those working or looking to work in a range of roles where the provision of information, advice or guidance is a requirement. This course is tailored to those requiring the qualification for their work role.
What entry requirements do I need to start the course?
- Aged 19+
- Have the right to live and work in the UK
- Reside in the Tees Valley area: Darlington, Hartlepool, Stockton, Middlesbrough, Redcar & Cleveland. Any questions please contact us.
- It is recommended that you currently hold, or are working towards, an English qualification at around GCSE old grade C/new grade 4 or Functional Skills Level 1
What is the curriculum intent of this course?
The curriculum supports the development of learners’ knowledge and understanding of the main principles of information, advice and guidance, and the application of these within their own context. The qualification prepares learners for further training and supports a role where learners may give initial information advice and guidance.
What will the course cover?
The course comprises 5 mandatory units:
- Understanding information, advice or guidance in practice
- Understand the interaction skills for information, advice or guidance
- Understanding signposting and referral in information, advice or guidance
- Understand the context of information, advice and guidance
- Understand skills required by advice providers
What could I do when I have finished this course?
After this course has finished you may like to continue onto a course such as:
- Level 3 Certificate in Information, Advice or Guidance
- NCFE Level 3 NVQ Certificate in Advice and Guidance
- NCFE Level 2 Certificate in Counselling Skills
- NCFE Level 2 and 3 Certificates in Principles of Customer Service
- NCFE Level 2 Diploma in Customer Service
- NCFE Level 3 Award in Counselling Skills and Theory
- NCFE Level 3 Diploma in Counselling Skills
Where and when will I learn?
- You will learn in your own time to set deadlines.
- This course will take place online via our online portal. You will receive your login details during enrolment.
What should I bring with me?
- Access to the internet
- Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course)
How much will the course cost?
This course is free.What should I do next?
If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]
Course summary
This course is for people interested in developing their counselling skills and requiring the qualification for their current role. You will learn about counselling skills theories, diversity and ethics, and more. As this course is taught online, you can learn in your own time and set your own deadlines.
Who is this course for?
This course is suitable for anyone who is interested in developing their knowledge and skills of counselling, allowing them to be more aware of their responsibilities within the community, personal life and or employment. This course is tailored to those requiring the qualification for their work role.
What entry requirements do I need to start the course?
- Aged 19+
- Have the right to live and work in the UK
- Reside in the Tees Valley area: Darlington, Hartlepool, Stockton, Middlesbrough, Redcar & Cleveland. Any questions please contact us.
- It is recommended that you currently hold, or are working towards, an English qualification at around GCSE old grade C/new grade 4 or Functional Skills Level 1
What is the curriculum intent of this course?
The curriculum intent of this course is to introduce learners to the use of counselling skills in everyday life and work, and some of the approaches that underpin the use of these skills.
What will the course cover?
The course will cover four units: Using counselling skills, Introduction to counselling skills theories, Diversity and ethics in the use of counselling skills and Counselling skills and personal development.
What could I do when I have finished this course?
You could progress onto one of our many other courses, depending on your pathway of choice: upskill your functional skills with our Maths, English or ICT courses, develop your ICT skills for the workplace or you may decide to complete any of the other Distance Learning or CPD courses that will be made available to you to support your pathway within or to employment.
Where and when will I learn?
- You will learn in your own time to set deadlines.
- This course will take place online via our online portal. You will receive your login details during enrolment.
What should I bring with me?
- Access to the internet
- Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course)
How much will the course cost?
This course is free.
What should I do next?
If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]
Course summary
This course is for people who would like to develop their knowledge of customer service and require the qualification for their current role. You will learn about understanding customers, employer organisations, communicating with customers, information processing and more. As this course is taught online, you can learn in your own time and set your own deadlines.
Who is this course for?
This qualification is suitable for all members of the public, aged 19+, who wish to gain a better knowledge and understanding required to successfully lead a team. This course is tailored to those requiring the qualification for their work role.
What entry requirements do I need to start the course?
- Aged 19+
- Have the right to live and work in the UK
- Reside in the Tees Valley area: Darlington, Hartlepool, Stockton, Middlesbrough, Redcar & Cleveland. Any questions please contact us.
- It is recommended that you currently hold, or are working towards, an English qualification at around GCSE old grade C/new grade 4 or Functional Skills Level 1
What is the curriculum intent of this course?
The course intent is aimed to provide you with the knowledge and understanding required to successfully work ion customer service. You will develop knowledge around the principles of customer service and the general customer service role, as well as how important it is to build relationships with customers
What will the course cover?
This course will cover seven sections:
- Principles of Customer Service
- Understand customers
- Understand employer organisations
- Understand how to communicate with customers verbally and in writing
- Know how to process information about customers
- Understand how to resolve customer service problems and challenges
- Understand how to develop customer relationships
What could I do when I have finished this course?
You could progress onto one of our many other courses, depending on your pathway of choice: upskill your functional skills with our Maths, English or ICT courses, develop your ICT skills for the workplace or you may decide to complete any of the other Distance Learning or CPD courses that will be made available to you to support your pathway within or to employment.
Where and when will I learn?
- You will learn in your own time to set deadlines.
- This course will take place online via our online portal. You will receive your login details during enrolment.
What should I bring with me?
- Access to the internet
- Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course)
How much will the course cost?
This course is free.
What should I do next?
If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]
Course summary
This course is for people who would like to develop their knowledge needed to successfully lead a team and require the qualification for their current role. You will learn about the principles of team leading, how to communicate effectively, how to manage performance and conflict, and more. As this course is taught online, you can learn in your own time and set your own deadlines.
Who is this course for?
This qualification is suitable for all members of the public, aged 19+, who wish to gain a better knowledge and understanding required to successfully lead a team. This course is tailored to those requiring the qualification for their work role.
What entry requirements do I need to start the course?
- Aged 19+
- Have the right to live and work in the UK
- Reside in the Tees Valley area: Darlington, Hartlepool, Stockton, Middlesbrough, Redcar & Cleveland. Any questions please contact us.
- It is recommended that you currently hold, or are working towards, an English qualification at around GCSE old grade C/new grade 4 or Functional Skills Level 1
What is the curriculum intent of this course?
The course intent is aimed to provide you with the knowledge and understanding required to successfully lead a team. You will develop knowledge around the principles of team leading and the general workings of a business, as well as how important it is for a team leader to be able to successfully communicate with a range of stakeholders.
What will the course cover?
This course will cover eight sections:
- Principles of Team Leading
- Understand business
- Understand how to communicate work-related information
- Understand how to manage performance and conflict in the workplace
- Principles of equality and diversity in the workplace
- Understand how to develop working relationships with colleagues
- Understand health and safety procedures in the workplace
- Understand how to develop and deliver a presentation
What could I do when I have finished this course?
You could progress onto one of our many other courses, depending on your pathway of choice: upskill your functional skills with our Maths, English or ICT courses, develop your ICT skills for the workplace or you may decide to complete any of the other Distance Learning or CPD courses that will be made available to you to support your pathway within or to employment.
Where and when will I learn?
- You will learn in your own time to set deadlines.
- This course will take place online via our online portal. You will receive your login details during enrolment.
What should I bring with me?
- Access to the internet
- Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course)
How much will the course cost?
This course is free.
What should I do next?
If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]
Course summary
This course is for people who would like to work or currently work in a business administration role. You will learn about the principles of providing administrative services, the types of employer organisations, communicating in a business environment and more. As this course is taught online, you can learn in your own time and set your own deadlines.
Who is this course for?
This course is suitable for all members of the public, aged 19+, who currently, or are looking to, work within business administration roles.
What entry requirements do I need to start the course?
- Aged 19+
- Have the right to live and work in the UK
- Reside in the Tees Valley area: Darlington, Hartlepool, Stockton, Middlesbrough, Redcar & Cleveland. Any questions please contact us.
- It is recommended that you currently hold, or are working towards, an English qualification at around GCSE old grade C/new grade 4 or Functional Skills Level 1
What is the curriculum intent of this course?
The course intent aims to provide you with underpinning knowledge that is required to successfully work in a range of different environments in a business administration role. Develop essential knowledge of how to carry out administrative tasks such as how to manage information and supporting events. Also learn how to apply the knowledge in a variety of industries and job roles..
What will the course cover?
The course will cover six sections:
- Principles of providing administrative services
- Principles of business document production and information management
- Understand employer organisations
- Understand communication in a business environment
- Social media
- Safe use of online and social media.
What could I do when I have finished this course?
You could progress onto one of our many other courses or apprenticeships, depending on your pathway of choice: upskill your functional skills with our Maths, English or ICT courses, develop your ICT skills for the workplace or you may decide to complete any of the other Distance Learning or CPD courses that will be made available to you to support your pathway within or towards employment.
Where and when will I learn?
- You will learn in your own time to set deadlines.
- This course will take place online via our online portal. You will receive your login details during enrolment.
What should I bring with me?
- Access to the internet
- Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course)
How much will the course cost?
This course is free.
What should I do next?
If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]
Level 3
Course summary
alternative route into the sector. It will provide you with the essential theoretical skills to teach in the lifelong learning sector and the necessary practical skills to deliver training sessions. You will learn about the roles and responsibilities of a teacher, teaching methods and assessments, learning styles and so much more.
Who is this course for?
This course is perfect for you if you want to teach in the lifelong learning (adult and community learning) sector or you are a trainer who has no official teaching qualifications. This course is the first stage of the Certificate in Education.
If you feel like university isn’t the right direction for you, or your career aspirations have changed and you want a quick start, this course is the perfect alternative route into the world of teaching. The course will provide you with the essential theoretical skills to teach in the lifelong learning sector and equip you with the necessary practical skills and knowledge needed to deliver training sessions.
What entry requirements do I need to start the course?
- Aged 19+
- Have the right to live and work in the UK
- Has been a UK or EU resident for the previous three years
- Must live in the Darlington or the Tees Valley area
- You must currently hold, or are working towards, an English qualification at GCSE old grade C/new grade 4 or Functional Skills Level 2
What is the curriculum intent of this course?
The course will provide you with the essential theoretical skills to teach in the lifelong learning (adult) sector and equip you with the necessary practical skills and knowledge through a micro-teach session.
What will the course cover?
This introductory teaching Level 3 qualification will allow you to gain the skills and knowledge of:
- The roles and responsibilities of a teacher
- The role of the assessor
- Teaching methods and assessments
- Learning styles
- Establishing ground rules
- Embedding functional skills into lesson plans
- Legislation and codes of practice
- Inclusive learning and Equality & Diversity
- Completion of three assignments including a 30-minute micro teach delivery
What could I do when I have finished this course?
You could apply to teach in the lifelong learning sector. You could advance to the Certificate or Diploma in Education and Training or be exempt for the first part of a PGCE / Certificate in Education (the qualification has a credit value of 12 on the Qualification and Credit Framework and replaces the previous PTLLS qualification).
Where and when will I learn?
- You will learn in your own time to set deadlines.
- This course will take place online via our online portal. You will receive your login details during enrolment.
What do I need to bring with me?
You will be required to provide the following:
- Photo ID
- Relevant certificates
How much will the course cost?
- This course is free of charge if it your first Level 3 qualification
- If you have already hold a Level 3 qualification and are earning less than the National Living Wage annually (£27,040), or you are unemployed, the course is free
- If you have already hold a Level 3 qualification and are earning more than the National Living Wage annually (£27,040), the course has a fee of £375
What do I do next?
- When completing the funding stream part of the form, please select 'option B'
- If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]
Employment academy
Employment academy courses last one week and are aimed at job seekers, offering a guaranteed job interview upon completion.
Course summary
Gain customer service and interview skills with EE in this week-long course with a guaranteed interview upon completion. You will learn customer service skills, including how best to communicate with customers and how to process different requests. There will also be a visit from EE staff and a guided tour of the EE site.
Who is this course for?
This course is suitable for people who would like to gain customer service skills and interview skills in order to obtain employment with EE in Darlington. This course is run in partnership with EE for job seekers in the local area.
Entry requirements
- Aged 19+
- Have the right to live and work in the UK
- You must live in Darlington area and be a job seeker
What is the curriculum intent of this course?
To develop positive customer service skills to use in the workplace and learn important skills to use in interviews to help you gain employment. You will receive help applying for a customer service job within EE on this course and this course grants you access to a fast-track interview with EE.
What will the course cover?
The course covers:
- Dealing with Challenging Customers
- Understanding the customers needs and expectations
- Written and verbal communication with customers
- Personal Presentation
- Questioning techniques
- Interview and confidence training
- A tour of the workplace
What could I do when I have finished this course?
After the successful completion of this course you can study any of our Level 2 accredited Distance Learning or any of our unaccredited Continuing Professional Development (CPD) courses to help you upskill in your future role.
Where and when will I learn?.
This course is delivered at Coleridge Centre, Ribble Drive, Darlington, DL1 5AJ.
What do I need to bring with me?
Please bring:
- a notepad
- a pen (or a digital device) to take notes
- a file to store your work
How much will the course cost?
This course is free of charge.
What do I do next?
If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected].
Course summary
Gain customer service and interview skills with Northgate Vehicle Hire in this week-long course with a guaranteed interview upon completion. You will learn customer service skills, including how best to communicate with customers and how to process different requests. There will also be a visit from Northgate Vehicle Hire staff and a guided tour of the workplace
Who is this course for?
This course is suitable for people who would like to gain customer service skills and interview skills in order to obtain employment with Northgate Vehicle Hire in Darlington. This course is run in partnership with Northgate Vehicle Hire for job seekers in the local area.
Entry requirements
- Aged 19+
- Have the right to live and work in the UK
- You must live in Darlington area and be a job seeker
What is the curriculum intent of this course?
To develop positive customer service skills to use in the workplace and learn important skills to use in interviews to help you gain employment. You will receive help applying for a customer service job within Northgate Vehicle Hire on this course and this course grants you access to a fast-track interview with Northgate Vehicle Hire.
What will the course cover?
The course covers:
- Dealing with Challenging Customers
- Understanding the customers needs and expectations
- Written and verbal communication with customers
- Personal Presentation
- Questioning techniques
- Interview and confidence training
- A tour of the workplace
What could I do when I have finished this course?
After the successful completion of this course you can study any of our Level 2 accredited Distance Learning or any of our unaccredited Continuing Professional Development (CPD) courses to help you upskill in your future role.
Where and when will I learn?.
This course is delivered at Coleridge Centre, Ribble Drive, Darlington, DL1 5AJ.
What do I need to bring with me?
Please bring:
- a notepad
- a pen (or a digital device) to take notes
- a file to store your work
How much will the course cost?
This course is free of charge.
What do I do next?
If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected].
For more details see the Northgate vehicle hire pdf document
Course summary
Gain customer service and interview skills with Arriva in this week-long course with a guaranteed interview upon completion. You will learn customer service skills, including how best to communicate with customers and how to process different requests. There will also be a visit from Arriva staff and a guided tour of the workplace
Who is this course for?
This course is suitable for people who would like to gain customer service skills and interview skills in order to obtain employment with Arriva as a bus driver in Darlington. This course is run in partnership with Arriva for job seekers in the local area.
Entry requirements
- Aged 19+
- Have the right to live and work in the UK
- You must live in Darlington area and be a job seeker
What is the curriculum intent of this course?
To develop positive customer service skills to use in the workplace and learn important skills to use in interviews to help you gain employment as a bus driver. You will receive help applying for a customer service job within Arriva on this course and this course grants you access to a fast-track interview with Arriva.
What will the course cover?
The course covers:
- Dealing with Challenging Customers
- Understanding the customers needs and expectations
- Written and verbal communication with customers
- Personal Presentation
- Questioning techniques
- Interview and confidence training
- A tour of the workplace
What could I do when I have finished this course?
After the successful completion of this course you can study any of our Level 2 accredited Distance Learning or any of our unaccredited Continuing Professional Development (CPD) courses to help you upskill in your future role.
Where and when will I learn?.
This course is delivered at Coleridge Centre, Ribble Drive, Darlington, DL1 5AJ.
| Dates | Time | |
| Coleridge Centre | 2nd September - 6th September | 10am - 3pm |
| Coleridge Centre | 7th October - 11th October | 10am - 3pm |
| Coleridge Centre | 4th November - 8th November | 10am - 3pm |
| Coleridge Centre | 2nd December - 6th December | 10am - 3pm |
What do I need to bring with me?
Please bring:
- a notepad
- a pen (or a digital device) to take notes
- a file to store your work
How much will the course cost?
This course is free of charge.
What do I do next?
If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected].
For more information see the Arriva - customer service for bus drivers pdf document
Course summary
Gain customer service and interview skills with Hopetown Darlington in this week-long course with a guaranteed interview upon completion. You will learn customer service skills, including how best to communicate with customers and how to process different requests. There will also be a visit from Hopetown Darlington staff and a guided tour of the workplace
Who is this course for?
This course is suitable for people who would like to gain customer service skills and interview skills in order to obtain employment with Hopetown Darlington. This course is run in partnership with Hopetown Darlington for job seekers in the local area.
Entry requirements
- Aged 19+
- Have the right to live and work in the UK
- You must live in Darlington area and be a job seeker
What is the curriculum intent of this course?
To develop positive customer service skills to use in the workplace and learn important skills to use in interviews to help you gain employment. You will receive help applying for a customer service job within Hopetown Darlington on this course and this course grants you access to a fast-track interview with Hopetown Darlington.
What will the course cover?
The course covers:
- Dealing with Challenging Customers
- Understanding the customers needs and expectations
- Written and verbal communication with customers
- Personal Presentation
- Questioning techniques
- Interview and confidence training
- A tour of the workplace
What could I do when I have finished this course?
After the successful completion of this course you can study any of our Level 2 accredited Distance Learning or any of our unaccredited Continuing Professional Development (CPD) courses to help you upskill in your future role.
Where and when will I learn?.
This course is delivered at Coleridge Centre, Ribble Drive, Darlington, DL1 5AJ.
What do I need to bring with me?
Please bring:
- a notepad
- a pen (or a digital device) to take notes
- a file to store your work
How much will the course cost?
This course is free of charge.
What do I do next?
If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected].
For more information see the Hopetown customer service [pdf document]
Course summary
Gain and develop the warehousing skills needed to obtain employment with Aldi Darlington in this week-long course with a guaranteed interview upon completion. You will learn about customer service skills and the appropriate ways to communicate with customers. You’ll also develop your interview skills in preparation for the interview at the end of the course.
Who is this course for?
This course is suitable for people who would like to gain and develop warehousing skills in order to obtain employment with Aldi in Darlington. This course is ran in partnership with Aldi for job seekers in the local area.
Entry requirements
- Aged 19+
- Have the right to live and work in the UK
- You must live in Darlington area and be a job seeker
What is the curriculum intent of this course?
To develop warehousing skills and learn important skills to use in interviews to help you gain employment. You will receive help applying for a customer service job within Aldi on this course and this course grants you access to a fast-track interview with Aldi.
What will the course cover?
The course covers:
- Warehousing & Interview Skills
- Aldi tour and interview - at the end of the course you will receive a guided tour of the Aldi site in Darlington and an opportunity to interview for a warehousing position. You must be at Aldi by 6am on interview day.
What could I do when I have finished this course?
After the successful completion of this course you can study any of our Level 2 accredited Distance Learning or any of our unaccredited Continuing Professional Development (CPD) courses to help you upskill in your future role.
Where and when will I learn?
| Venue | Dates | Time |
|
Coleridge Centre Aldi |
12th September - 17th September (Excluding Weekend) 18th September |
10am - 3pm 6am start |
What do I need to bring with me?
Please bring:
- a notepad
- a pen (or a digital device) to take notes
- a file to store your work
How much will the course cost?
This course is free of charge.
What do I do next?
If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected].
Course summary
Gain and develop the engineering skills needed to obtain employment with Cummins in Darlington in this week-long course with a guaranteed interview upon completion. You will learn how to work safely on a production line, how to implement 5S methodology in everyday working life and the best practice in interview techniques.
Who is this course for?
This course is suitable for people who would like to gain engineering skills and interview skills in order to obtain employment with Cummins in Darlington. This course is ran in partnership with Cummins for job seekers in the local area.
Entry requirements
- Aged 19+
- Have the right to live and work in the UK
- You must live in Darlington area and be a job seeker
What is the curriculum intent of this course?
To develop vital engineering skills to use in the workplace and learn important skills to use in interviews to help you gain employment. You will receive help applying for an engineering job within Cummins on this course and this course grants you access to a fast-track interview with Cummins.
What will the course cover?
The course covers:
- Understand how to work safely on a production line and the potential consequences of not working safely to both the learner and others
- Complete the Health and Safety CPD course
- Learn the principles of the 5S methodology to working practice and how to implement them in everyday working life
- Engage in a site tour with a meet and greet opportunity with the plant manager and meet other colleagues
- Shadow a colleague while they work on an engine or production line
- Best practice in interview techniques to raise your confidence
What could I do when I have finished this course?
After this course has concluded, you can apply for a role at Cummins, join an engineering apprenticeship or join other adult learning and accredited courses, including Functional Skills in English, Maths or ICT with Learning & Skills Darlington.
Where and when will I learn?
This course will take place at the Cummins plant in Darlington.
What do I need to bring with me?
Please bring:
- pen and paper
- lunch
How much will the course cost?
This course is free of charge.
What do I do next?
If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected].
Need more information?
If you have any queries about our vocational courses, please do not hesitate to contact us.