Our performance
We commit to delivering excellent customer service.
We want to make sure our service standards are consistent across services.
Our customer standards explain what you can expect when you contact us.
Darlington Borough Council customer standards [pdf document].
The below graph and table show the average wait time (in minutes and seconds) for Services where the data is recorded on a corporate system.
This includes our most popular Services like Customer Services, Housing, Revenue & Benefits, The Dolphin Centre, Darlington Hippodrome, Darlington Register Office, Children Social Care – Front Door, Adult Social Care – Adult Contact and Safeguarding Teams.
| Month | 2023/24 | 2024/25 |
|---|---|---|
| April | 03:41 | 03:28 |
| May | 03:52 | 03:22 |
| June | 03:30 | 03:24 |
| July | 04:02 | 03:12 |
| August | 04:01 | 03:36 |
| September | 03:47 | 03:02 |
| October | 03:53 | 02:46 |
| November | 03:13 | |
| December | 02:33 | |
| January | 02:33 | |
| February | 02:17 | |
| March | 02:54 |
How are we doing?
Your feedback is important to us.
Please tell us how you feel about our services.
We want to know what works well and what doesn’t.
Your feedback helps us to improve, and share good practice across the council.
You can tell us online on our complaints, compliments and comments page or call us on 01325 406777.