Opportunities

Delivering Adult Social Care service online, provides a number of opportunities for people and our workforce:

 For people it means;

• 24/7 access at a time that is good to them
• freeing up time to do things that are important to them as opposed to travelling (In particular for people living in rural areas.)
• avoiding queuing and waiting in lengthy call queues to access services
• accessing services at a pace that works for them
• accessing services in the comfort of their own home and with their own technology
• accessing resources in the wider community through clear signposting

For the Council and its workforce it means;

• able to deliver services in a more cost effective way
• reducing human intervention and reducing the risk or error
• a clear auditable trail of activities
• freeing up resources to focus on the services that can’t be delivered online and helping people to access online services