Money advice

Debts are either priority or non-priority depending on the penalties if you do not pay.

If you are struggling to pay your debts you should always make sure you pay your priority debts first.

Council tax and rent are priority debts.

If you are having problems paying your rent or other bills, don’t ignore it, help is available!

Council tenants

Tenancy sustainment can:

• help you manage your money
• agree an arrears repayment plan
• ensure you are receiving any benefits, discounts and grants you are entitled to.

Council tax

If you live in a home on your own, you are entitled to 25% discount off your bill.

If you are on a low income, you may be entitled to council tax support. Use the benefit calculator to find out.

Electricity and gas

For information on saving money on your bills visit our Sustainable Darlingtonweb pages.

Ourhome energypage also offers advice.

Make sure you are claiming all of the benefits you are entitled to so that you receive the right government support with your bills. The BEAT team at Citizens Advice [external link] can help ensure you are claiming what you are entitled to.

Water

If you don't have a water meter, and are in a council house, the council will issue and collect on behalf of Northumbrian Water.

If you are on a low income, you may be entitled to up to 50% discount off your water charge through the Northumbrian Water social tariff.  Please see the tenancy sustainment page to find out more.

Tips on saving water can be found on the Northumbrian Water website [external link]

Eliminating food waste

Get some great tips on making food go further and save money by reducing waste on our dedicated web page.

Foodbanks

If you are unable to feed yourself or your family, you may be able to get emergency food from a foodbank You do not need a referral.

Healthy start 

If you are at least 10 weeks pregnant, or have a child under four years old and you are claiming relevant benefits you can get support to but milk, fruit and vegetables with Healthy Start [external link]

The Bread and Butter Thing

The Bread and Butter Thing (TBBT) helps families cut the price of their food bills by offering groceries at a fraction of supermarket price. TBBT's affordable food service means for just £8.50, you can get £25 worth of quality fresh food and store cupboard staples.

It's really easy to sign up to TBBT:

Step 1

Send a text to 07860 063304 with your full name, your postcode and the name of your hub (Elim, Skerne Park, Cockerton, etc) and they will get in touch.

Step 2

Select the size of order you want to receive. A typical family order would be £8.50, an individual would be £5. 

Step 3

You will get a text every week to see if you want an order. All you have to do is reply “YES” to the text by 10am the day before collection and they will deliver your order to your chosen hub.

Finding a job

Tandem [external link] is a charity that supports unemployed people in Darlington. It provides:

• a free, friendly, flexible service  
• support from an employment consultant to help you plan and progress 
• support with CVs, competing job applications, preparing for interviews
• support to progress into employment, training, education, apprenticeships or voluntary work
• help to build confidence in your strengths, skills and abilities
• funding for training.

Claiming the right benefits

Each year more than £26million of benefits go unclaimed across Darlington.

Visit the Benefit Entitlement Action Team (BEAT)page [external link] page to make sure you're claiming what you're entitled to.

For specific advice on Universal Credit visit the Money Advice Service [external link].

First Stop Darlington[external link] can also support you in accessing the all of the benefits you may be entitled to.

There are lots of activities happening in our local community. Places you can go to meet new friends and be social. Home Instead,who provide home care, have produced an activity guide [pdf document] for residents.

Please note there may be a charge for some activities. Check before attending any event to confirm the details and any costs.

Keeping track of your money and spending can be tricky.

When thinking about your budget, make sure all your income and expenses are either weekly or monthly amounts.

To change a weekly figure into monthly, multiply by 52 and then divide by 12.

To change a monthly figure into weekly, multiply by 12 and then divide by 52.

There is a budget planning template available at Money Supermarket [external link].

Bank accounts

Having a bank account can save you up to £485 a year when paying for everyday bills and services.

Having a bank account also allows you to set up Direct Debits, so you can automatically pay your bills.

If you don't have a bank account find out about fee-free basic bank accounts [external link].

Furniture help

If you are on a low income affordable pre-owned furniture is available fromKings Church Darlington [external link]

The National Debtline [external link] has a useful tool to help you take control of your debts by following these four easy steps:

• increasing your income
• working out your personal budget
• dealing with your priority debts
• dealing with your non-priority debts

For more details see how to deal with debt [pdf document].

There are lots of places that provide free, confidential and independent advice.

They can help you come up with a strategy to deal with your debts.

They may also be able to deal with your creditors on your behalf.

Online support

• Citizens Advice [external link]
• Step Change Debt Charity [external link]
• Money Advice Service [external link]

Face to face support

• Citizens Advice Darlington [external link]
• Darlington Credit Union [external link]
• Darlington Connect -  6 Northgate (next to Costa Coffee). Call in Monday to Friday 10am-3pm. You can get support such as:
  • help with utility payments, repayments and basic living costs
  • access to energy saving devices
  • access to health and wellbeing services
  • travel costs
  • supermarket vouchers

Free childcare

If you are getting certain benefits you might be eligible forfree childcare.

Free school meals

Your child may be entitled to free school meals

School uniform

You can get free, second hand professionally laundered school uniform from the Uniform Exchange.

You can also donate any uniform your child has outgrown stopping it from going to landfill.

Help in a crisis

Citizens Advice Darlington [external link]administers crisis assessments and community care support.

To apply for crisis support, please call the assessment centre on 01325 734991.

The telephone line is open 10am to 4pm daily (except for bank holidays).

If you don't have access to a phone, you can use the phone in the Darlington Citizens Advice office, Church Row between 10am-4pm, Monday-Friday.

Emergency support drop in 

The 700 Club has a drop-in on Tuesday, Thursday and Friday 10am-2pm for anyone struggling with the cost of living. You can access advice and immediate help at their office at Roadway House, Beaumont Street.

Community care support

Applications for community care support must be made online by a specialist provider, for example a housing officer, support worker or social worker.

You can find more information, including how to apply onDarlington Citizens Advice website [external link].

Pension Credit is extra money from the government for pensioners to help with living costs for those over state age pension and on low incomes.

You can find out if you are eligible and apply online at www.gov.uk/pension-credit.

If you need help or support to see if you are eligible and to apply visit the Citizens Advice Darlington website, email [email protected] or call 01325 734999. You can also pop in talk to someone at CAB, between 10am and noon, Monday - Friday, The Core Building, Church Row, DL1 5QD (next to the Boot and Shoe).

The Household Support Fund gives one off payment of £100 to help manage essential costs.

Residents in financial hardship are being We are working with the Darlington office of Citizens Advice Bureau Darlington, Redcar and Cleveland (CA) to administer the Household Support Fund which is available to people who have been affected by the cost of living crisis and may be in significant debt.

To apply for the payment you must be:

• ​a Darlington borough resident
• liable to pay housing costs such as rent or a mortgage or be registered as homeless with Darlington Borough Council
• part of a household that has not already received a Household Support Fund award in this round
• part of a low-income household
• in financial hardship and acutely affected by the cost of living crisis or are in significant debt of £5,000 or more
• without any savings.

If you think you are eligible you have until 31 March 2025 to apply but it is best to apply as soon as possible. You should apply onlline..

If you can’t get online at home, CA run IT drop in sessions every Tuesday, 1.30pm-4pm, and Thursday, 10.30am-1pm, at their office on Church Row and there is also free computer access at the town’s libraries.

CA will email you to let you know if your application has been successful. You can find out more about the scheme online at Household Support Fund – Darlington | Citizens Advice Darlington, Redcar and Cleveland

There is also more money advice information on the council’s website at www.darlington.gov.uk/moneyadvice